Support

Something not working at bedtime? Here are the usual fixes. If none of them help, email us and we'll get back to you.

The characters don't talk

• Make the room dark, and stand the phone about an arm's length from a plain, light wall.
• Keep your hand between the light and the wall, so the camera can see it clearly.
• Turn on Easy mode in Grown-ups. Then any hand works, and a tap on the screen moves the story on.

My phone has no flashlight

Put a bedside lamp or a torch behind the phone, pointing at the wall. The app will tell you when it's ready.

Purchases and restoring them

Open Grown-ups and choose Restore purchases. Purchases belong to your Apple ID or Google account, so they come back on a new phone signed in to the same account. Refunds are handled by the App Store or Google Play.

Keepsake videos

Videos are saved to your phone's photo gallery (on Android, in the Movies/Shadow Kingdom folder). We never receive them.

Contact

Beh Dev LLC, Texas, USA · Privacy policy